FAQs

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Q: Why are bookings usually non-cancelable.

A: Unlike hotels, vacation homes are valuable assets held by private parties. To allow guests to hold dates in advance only to cancel them later, means the owner would miss out on other prospective customers in the meantime. In addition, because most homes are booked in advance last-minute replacements are not always possible. We can, however, offer to re-sell dates for a guest who made a prior purchase. In that case, some or all of the guest's funds may be refunded if a replacement guest is found.

Q: When do I have to pay for the insurance?

A: We recommend you pay for the insurance at the time of deposit, however you can purchase Vacation Rental Insurance anytime prior to or with your final trip payment.

Q: Is it possible to arrange an early checkin?

A: Usually housekeepers need all the time between guests to prepare the property for arrivals. So early checkins are not always available.
In the case where a room was not previously rented, and the cleaners have gotten the clean completed, it may be possible to arrange an early checkin. Because this requires rescheduling, staff time and coordination there is a charge for early checkins. Usually the charge is 1/4 of the daily rate for four hours early and 1/2 the daily rate for 8 hours early. And it is not possible to confirm availability of an early checkin until 24 hours in advance.

Q: Is it possible to arrange a late checkout?

A: Usually housekeepers need all the time between guests to prepare the property for arrivals. So late checkouts are usually not available. In the case where new guests are not scheduled immediately after a departure, it may be possible to arrange an elate checkout. Because this requires rescheduling, staff time and coordination there is a charge for late checkouts. Usually the charge is 1/4 of the daily rate for four hours late and 1/2 the daily rate for 8 hours late. And it is not possible to confirm this availability until 24 hours in advance of departure.

Q: Why aren't guest's allowed to check-in early?

A: Cleaning rooms, condos, homes and resorts between guests is a big job. It can take many hours to make a place spic and span. It isn't always possible to start the cleaning process on time, so housekeepers need every minute get a unit clean before its scheduled check-in time. Guests who arrive early disrupt the cleaning process. In fact, housekeepers are not allowed to continue cleaning if a guest arrives early and enters the property.

Q: Are Sunspot vacation rental homes timeshares?

A: No. Properties in our network are primarily owned by private parties and families. We do not sell timeshares or promote timeshare presentations. No sales pitches.